Frequently Asked Questions
How long does shipping take?
Express Post usually arrives within 1-2 business days for all major metro areas and capital cities within Australia. If your suburb doesn't fall in this category, then shipping may take 2-3 days.
How do I track my order?
Tracking information is sent via email by 5 pm (AEST) on the day that orders are shipped out. You can use the tracking number provided in the email to track your order on the carrier's website.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at email@example.com. We cannot guarantee changes or cancellations once an order has been processed, but we will do our best to accommodate your request.
What payment methods do you accept?
We accept various payment methods for your convenience, including Visa, Mastercard, American Express, PayPal, Google Pay, Shop Pay, and debit cards.
What is your shipping policy?
We process orders during business hours, Monday through Friday (AEST), and ship within 24 hours from the time of placement – excluding weekends and public holidays. Orders placed on weekends or public holidays will be shipped the following business day. Tracking information is sent via email by 5pm (AEST) on the day that orders are shipped out.
We provide FREE express shipping on all Australian orders over $100. We use Aramex for shipping and dispatch from our Ettalong based store. Express Post typically arrives within 1-2 business days for all major metro areas and capital cities within Australia. For suburbs outside these areas, shipping may take 2-3 days.
How do I contact customer support?
If you have any questions or concerns, please feel free to reach out to our customer support team at firstname.lastname@example.org. Our team is available Monday through Friday during business hours (AEST).