Shipping & Delivery
We ship all orders within 24 hours with Aramex.
While most packages reach metropolitan areas within 3-5 days, NT, WA and rural delivery will take longer.
Please note we can not deliver to a PO BOX.
Shipping
PROCESSING TIMES
Orders are processed during business hours, Monday through Friday (AEST), and are shipped within 24 hours from the time of placement – excluding weekends and public holidays. If your order is placed on a weekend or public holiday, it will be shipped the following business day.
ORDER TRACKING
Tracking information is sent via email once order is shipped.
AUSTRALIAN SHIPPING
Enjoy FREE shipping on all Australian and New Zealand orders over $80 (excluding sale items)
We use Aramex and Australia Post for shipping and dispatch from our Ettalong based store.
At Run To The Sun, we take great care in packing your order and making sure it leaves us safely and speedy. Once your parcel is in the hands of the courier, it’s officially on its journey to you! From that point, delivery is outside of our direct control.
If your parcel is delayed, damaged, or goes missing along the way, we’ll always do our best to help where we can, but responsibility rests with the courier service. We’ll provide tracking details so you can follow your order’s journey and reach out to the courier if needed.
Please double-check that your shipping details are correct at checkout, as we can’t take responsibility for parcels that can’t be delivered due to an incomplete or incorrect address.
INTERNATIONAL ORDERS
International orders may attract local customs taxes or duties on arrival. These taxes/duties must be paid by the purchaser and are not the responsibility of Run To The Sun. No refunds will be issued for orders where the purchaser's taxes/duties remain unpaid.